Custom Embroidery, Custom Uniforms & Shirt Printing

786-732-7999

Procedures & Policies

Privacy Policy
Caribbean Embroidery & Uniforms LLC, is sensitive to the privacy concerns of visitors to its website. As a general policy, we hold all the information we collect in the strictest confidence. The data we collect is primarily being used to provide an enhanced online experience for the visitor. Unless otherwise disclosed during the collection, personally identifiable information that we may be collect in connection with visitors to this site is retained by Caribbean Embroidery and is never sold, transferred or otherwise disclosed outside the company, except where disclosure is required by law. When you view our website, we will store some information on your computer. This information will be in the form of “Cookies,” which are necessary to access our site for online ordering.
Text Messaging (SMS) Privacy. When you text us, we use your mobile phone number only to reply to your messages and requests, as described in our SMS Terms & Conditions. Quotes and order details are sent by email. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that help us provide services, such as our phone and messaging service provider, only to operate our customer service. All text messaging originator opt-in data and consent will not be shared with any third parties. You can opt out at any time by replying STOP.
Quality Assurance
In order to maintain and improve our award-winning customer service, and for quality assurance, we reserve the right to monitor and/or record incoming and outgoing telephone calls.

Minimums
There are NO minimum orders! We will gladly accept any size order.

Pick-Up Orders
Pick up orders between 9 AM and 4 PM local time Monday through Friday. For your convenience, we accept American Express, MasterCard Debit, VISA Debit, VISA, MasterCard and Discover (first time Credit Card purchasers require a photo id, passport or valid driver’s license)

Credit Terms and Conditions

  • Caribbean Embroidery accepts AMEX, MasterCard Debit, VISA Debit, VISA, MasterCard and Discover. Please note that for the protection of first-time credit card purchases, we require the proper completion of our credit card authorization form along with proper identification before the shipment of any credit card orders.
Back Orders
Backorders are processed in the order they are received. Backorders resulting from partial shipment are canceled unless special arrangements are made after the order is shipped. Each back order will incur separate shipping charges.

Returns
Guidelines for return:

  1. Garments are always inspected before printing. No returns will be accepted on printed, embroidered or washed merchandise.
  2. Merchandise cannot be returned.
  3. Claims must be made within 48 hours of receipt of merchandise.

Steps to return merchandise:

  1. Please call a customer service specialist at 786-732-7999 for a return authorization number. To help expedite your call, please have your invoice number ready when calling.
Refused and Cancelled Orders
All refused, cancelled and unclaimed shipments, or those returned due to customer error, are subject to a 25% restocking charge in addition to all freight costs.

Prices are subject to change without notice. Customers will be charged prices in effect at the time merchandise is quoted on.

Case price: Price per piece of the same style, color and size when ordering case quantity.
Dozen price: Price per piece for one dozen of the same style, color, and size.
Piece price: Price of individual pieces not bought in solid dozens.

SMS Terms & Conditions

Program name: Caribbean Embroidery Customer Text Messages
Business: Caribbean Embroidery & Uniforms LLC, 16225 SW 117 Ave, Suite 23D, Miami, FL 33177

1. Program description. Caribbean Embroidery & Uniforms LLC only replies to text messages that customers send us. When you text us, for example to request a quote, we may send an automatic reply confirming we received your request and asking for any missing details, such as your email address, and we reply to your questions by text. Quotes and order details are sent by email, not by text. We do not send marketing or promotional text messages, and we do not send unsolicited texts.

2. How you opt in. You opt in by texting us first at 786-732-7999.

3. Message frequency. Messages are sent only in response to your texts. Message frequency varies.

4. Cost. Message and data rates may apply. Contact your wireless carrier for details about your plan.

5. Opting out. You can cancel at any time. Reply STOP to any message, and you will receive one confirmation text and no further messages. The keywords STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT also work. To start receiving messages again, reply START.

6. Help. Reply HELP to any message for help, or call us at 786-732-7999.

7. Carriers. Wireless carriers are not liable for delayed or undelivered messages.

8. Consent is not a condition of purchase. You don’t have to agree to receive text messages to buy from us.

9. Privacy. We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes. See our Privacy Policy at https://caribbeanembroidery.net/procedures-policies/.

10. Changes. We may update these terms. Changes will be posted on this page.

Last updated: October 19, 2026