Procedures & Policies
Privacy Policy
Caribbean Embroidery, is sensitive to the privacy concerns of visitors to its website. As a general policy, we hold all the information we collect in the strictest confidence. The data we collect is primarily being used to provide an enhanced online experience for the visitor. Unless otherwise disclosed during the collection, personally identifiable information that we may be collect in connection with visitors to this site is retained by Caribbean Embroidery and is never sold, transferred or otherwise disclosed outside the company, except where disclosure is required by law. When you view our website, we will store some information on your computer. This information will be in the form of “Cookies,” which are necessary to access our site for online ordering.
Caribbean Embroidery, is sensitive to the privacy concerns of visitors to its website. As a general policy, we hold all the information we collect in the strictest confidence. The data we collect is primarily being used to provide an enhanced online experience for the visitor. Unless otherwise disclosed during the collection, personally identifiable information that we may be collect in connection with visitors to this site is retained by Caribbean Embroidery and is never sold, transferred or otherwise disclosed outside the company, except where disclosure is required by law. When you view our website, we will store some information on your computer. This information will be in the form of “Cookies,” which are necessary to access our site for online ordering.
Quality Assurance
In order to maintain and improve our award-winning customer service, and for quality assurance, we reserve the right to monitor and/or record incoming and outgoing telephone calls.
In order to maintain and improve our award-winning customer service, and for quality assurance, we reserve the right to monitor and/or record incoming and outgoing telephone calls.
Minimums
There are NO minimum orders! We will gladly accept any size order.
Pick-Up Orders
Pick up orders between 9 AM and 4 PM local time Monday through Friday. For your convenience, we accept American Express, MasterCard Debit, VISA Debit, VISA, MasterCard and Discover (first time Credit Card purchasers require a photo id, passport or valid driver’s license)
Pick up orders between 9 AM and 4 PM local time Monday through Friday. For your convenience, we accept American Express, MasterCard Debit, VISA Debit, VISA, MasterCard and Discover (first time Credit Card purchasers require a photo id, passport or valid driver’s license)
Credit Terms and Conditions
- Caribbean Embroidery accepts AMEX, MasterCard Debit, VISA Debit, VISA, MasterCard and Discover. Please note that for the protection of first-time credit card purchases, we require the proper completion of our credit card authorization form along with proper identification before the shipment of any credit card orders.
Back Orders
Backorders are processed in the order they are received. Backorders resulting from partial shipment are canceled unless special arrangements are made after the order is shipped. Each back order will incur separate shipping charges.
Backorders are processed in the order they are received. Backorders resulting from partial shipment are canceled unless special arrangements are made after the order is shipped. Each back order will incur separate shipping charges.
Returns
Guidelines for return:
- Garments are always inspected before printing. No returns will be accepted on printed, embroidered or washed merchandise.
- Merchandise cannot be returned.
- Claims must be made within 48 hours of receipt of merchandise.
Steps to return merchandise:
- Please call a customer service specialist at 786-732-7999 for a return authorization number. To help expedite your call, please have your invoice number ready when calling.
Refused and Cancelled Orders
All refused, cancelled and unclaimed shipments, or those returned due to customer error, are subject to a 25% restocking charge in addition to all freight costs.
Prices are subject to change without notice. Customers will be charged prices in effect at the time merchandise is quoted on.
Case price: Price per piece of the same style, color and size when ordering case quantity.
Dozen price: Price per piece for one dozen of the same style, color, and size.
Piece price: Price of individual pieces not bought in solid dozens.
Dozen price: Price per piece for one dozen of the same style, color, and size.
Piece price: Price of individual pieces not bought in solid dozens.